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Solution
The steps listed below can troubleshoot and possibly
resolve the most common problems that can cause loss of your Internet
connection.
1. Check router LEDs. LEDs for Power, WAN, and the port that your PC is
connected to should be lit.
2. Power cycle the router. (Follow the power cord from the back of the
router to the electrical outlet. Physically unplug it from the outlet
for at least 30 seconds. This allows it to power cycle.) After it is
back on restart your Computer(s). Occasionally all broadband routers
need to be power cycled. Check your connection when your computer comes
back up.
3. Check the power supply for the radio which is almost always near the
router power supply. If not, check to see that the power supply is warm,
which means it is getting power.
4. Power cycle the radio, (Follow the power cord from the back of
the Radio to the electrical outlet. Physically unplug it from the outlet
for at least 30 seconds and plugging it back in. It will take
30-45 seconds for the radio to begin working again. Reboot your PC.
5. Do you have a software firewall such as Zone Alarm, Norton Personal
Firewall, or the Windows XP firewall? If so, disable it and reboot your
PC. You may also need to actually uninstall the software firewall. This
is especially true with Zone Alarm.
6. Go to a DOS or Command prompt. From prompt, type "ipconfig" and hit
the enter key. If you get the error - Media State Disconnected, you do
not have physical connection to the router. Check the Ethernet cable
from the PC to the router and/or swap ports on the router to one of the
other four ports that are close togather.
You should have a "Link" light lit on the appropriate port of the
router. If linksys router defaults, you should have 192.168.1.X for your
IP Address and Default Gateway of 192.168.1.1. If D-LInk, it should be
192.168.0.X and Gateway should be 192.168.0.1.
If your IP address is 169.254.X.X, your computer is not reaching the
router. May need to reboot computer.
7. Ping IP address of Default Gateway. From DOS/Command Prompt, type:
ping 192.168.X.X (address of default gateway from above). If you don't
get replies, you are not getting to the router or router is bad.
8. If you can ping the router, then try: ping yahoo.com. If you get
"Unknown host" error, there is a DNS problem . If you get replies, but
still cannot go to yahoo web site, there is some problem with your
browser.Try clearing your cache & cookies. How to Clear Your Cache &
Cookies
10. DNS problem: from command prompt, type: ipconfig /all Your DNS
servers should be 68.94.156.1. If yours are different, Call For tech
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